Privacy Policy – swanseacreativehub.com
1. Introduction
At Swansea Creative Hub (“we”, “us”, or “our”), accessible via swanseacreativehub.com, we are firmly committed to protecting the personal data of our users, visitors, and community members. We uphold the highest standards of privacy, security, and transparency, and process personal data in full compliance with applicable data protection laws, including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”). This Privacy Policy describes how we collect, use, disclose, store, and protect your personal information when you engage with our website, products, and services.
2. Scope and Data Controller
This Privacy Policy applies to all visitors and users of swanseacreativehub.com and associated services offered by Swansea Creative Hub. For the purposes of applicable data protection laws, the data controller responsible for your personal data is Swansea Creative Hub. If you have questions about how we process your data, you may contact us at [email protected].
3. Categories of Data We Process
We may collect and process the following categories of personal data, depending on your interaction with our website and services:
a. Usage Data
We collect information about how you use our website, including your IP address, browser type, operating system, referral URLs, device identifiers, time zone settings, pages visited, and session duration.
b. Account Data
When you create an account or register with us, we collect your full name, email address, phone number, physical/billing address, and any other identifiable information voluntarily provided.
c. Profile Data
We may collect information linked to your preferences, interests, purchasing behavior, event attendance, or participation history on the platform.
d. Communication Data
This includes records of your queries, support requests, messages, and other communications made through various contact forms or correspondence via email (including history and metadata).
e. Technical Data
We gather data from your device, including hardware model, operating system version, browser plugins, mobile network data, and device/platform settings, to optimize our platform’s functionality.
f. Transaction Data
If you make purchases or engage in commercial transactions with us, we process information including your payment methods (processed securely through third parties), delivery addresses, and receipts or transaction history.
g. Preference Data
This includes your marketing preferences, consent signals, notification settings, and areas of interest that you voluntarily provide or configure within your user settings.
4. Legal Bases for Processing
We rely on the following lawful bases to process your personal data:
– Consent: where you have clearly agreed to the processing (e.g. subscribing to newsletters).
– Contractual Obligation: to fulfill our contractual duties when you sign up for services or purchases.
– Legitimate Interests: to analyze website performance, detect fraud, ensure security, and provide updates where your interests do not override our own.
– Legal Obligation: where we must comply with regulatory or legal requirements.
5. Your Rights Under Data Protection Law
Subject to applicable laws, you have the following rights regarding your personal data:
– Right of Access: to request a copy of the personal data we hold about you.
– Right to Rectification: to correct inaccurate or incomplete data.
– Right to Erasure: to request the deletion of your personal data (“right to be forgotten”).
– Right to Restriction: to limit how we use your data under certain circumstances.
– Right to Portability: to receive your data in a structured, machine-readable format to transmit to another controller.
– Right to Object: to opt out of marketing and object to certain types of processing.
You may exercise any of these rights by contacting us at [email protected].
6. Security Measures
We implement industry-standard technical and organizational measures to ensure a high level of data protection, including but not limited to:
– TLS/SSL encryption for data in transit.
– Secure data storage with role-based access controls.
– Regular security audits and vulnerability assessments.
– Routine data backups to prevent loss.
– Staff training to ensure compliance with data handling procedures.
While no digital system is completely infallible, we continuously monitor and assess risks to safeguard your personal information.
7. International Data Transfers
Where applicable, we may transfer personal data outside your jurisdiction, including to countries that do not offer the same level of protection. In such cases, we rely on:
– Standard Contractual Clauses approved by the European Commission.
– Binding Corporate Rules or other legally approved data transfer mechanisms.
We ensure that your data remains subject to adequate safeguards regardless of geographic location.
8. Data Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected or to comply with legal, contractual, or regulatory obligations. Standard retention periods include:
– Account and transaction data: retained for 7 years to meet audit and compliance obligations.
– Contact and communication data: retained for up to 3 years post-interaction.
– Marketing preferences and consent records: retained for the duration of your subscription or until withdrawn.
– Analytics data: typically anonymized or aggregated and retained for analytical purposes.
After these periods, data is securely erased or anonymized.
9. Cookie Policy
Swanseacreativehub.com uses cookies and similar technologies to improve user experience, personalize content, and analyze traffic. We categorize cookies as follows:
– Essential Cookies: necessary for site functionality, such as account login and security features.
– Functional Cookies: tailor user settings and preferences (e.g. language or location).
– Analytics Cookies: collect data on site activity and performance to improve usability.
– Performance Cookies: help us measure server response, page load times, and overall responsiveness.
We use tools like Google Analytics and other third-party service providers in accordance with this policy.
10. Managing Cookies and Compliance
Upon your first visit to swanseacreativehub.com, you are presented with a cookie consent banner that allows you to opt in or out of non-essential cookies. You may modify your cookie preferences at any time via your browser settings or by using our cookie management tool. Our procedures comply with both the GDPR’s informed consent requirements and CCPA’s ‘Do Not Sell My Personal Information’ framework.
11. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from individuals under 13. If we become aware that data has been collected from a child without appropriate parental consent, we will take prompt action to delete such information from our systems.
12. Policy Updates
We reserve the right to modify this Privacy Policy at our discretion. Substantive changes will be clearly communicated via our website or by contact details provided to us, where appropriate. We encourage users to review this policy periodically to remain informed of how we protect their privacy.
13. Contacting Us
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact:
Email: [email protected]
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Swansea Creative Hub is dedicated to ensuring full compliance with global data protection laws. If you have any privacy-related concerns about how your personal data is handled, do not hesitate to reach out to our team.